1) Refunds cannot be issued on the order of any reports under any circumstances, once it reaches
the "processing" (Allocated to astrologer) stage. Customers are requested to order carefully and
with full consideration.
2) If you wish to cancel an order, please e-mail customer care team at firstname.lastname@example.org
within 1 hour from making the payment.
3) The timelines displayed on the site are an approximate. We try to adhere to them to a very large
extent. However, as these reports are individual and manually generated by our astrologers, some
delays are possible. We will try on a best case to deliver as soon as possible. Delays will not be
considered as biases for refunds.
4) We do not consider refunds for in-correct data provided by the customer. We request you to
please re-check all your data when entered. Cosmicinsightsshop.com will not consider refund
requests resulting from the incorrect data provided by you. However, if you e-mail us at
email@example.com within an hour of ordering the report, we will consider the changes to be
5) Any delay in the activation of subscription services will be dealt with immediately and
compensated on pro-rata biases.
6) No refunds will be issued on the return of damaged products. By ordering products on
Cosmicinsightsshop.com, the customer takes full responsibility of any damage caused to the
product, post its delivery. In case such an order was made via the 'cash on delivery' mode of
payment, the customer will be charged the cost of the product, as displayed on
Cosmicinsightsshop.com and the shipping/ customs/ courier charges or all three as applicable, if the
product is returned.
7) The products and services offered by Cosmicinsightsshop.com are not meant to replace any
philosophical, emotional or medical treatment. It is offered here as a service.
Cosmicinsightsshop.com holds no responsibility or liability about the reality or reliability of the
astrological effects on the human physiology, by the products represented and sold on the website.
On ordering the customer assumes full responsibility upon this matter. Thus, no refunds will be
issued on this ground.
8) Any damage caused to the product while in transit, will be dealt with by Cosmicinsightsshop.com
and its agencies.
9) While Cosmicinsightsshop.com tries to make sure that the products displayed on the website are
delivered to the customer in an as-is condition, the picture may differ slightly from the original
product. The customers are advised to exercise discretion in this matter. No refunds will be issued
on this bias.
10) Phone Advise: Please ensure that your contact number is in full coverage area and that you
answer the phone when it rings. Any call once connected, will not be refunded.
11) All refunds will be made after deducting the transaction charges levied by the bank and / or the
payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or
any other charges that may have been borne by Cosmicinsightsshop.com in processing and / or
delivering the service, as applicable.
12) Multiple payments against the same order will be refunded in full (without deducting transaction
charges on the duplicate payments), after retaining the cost of a singular order.
13 A) Product: We endeavour to process your refunds within 7 business days from the date of
receipt of the Product. However, the refund is subject to the transaction and processing time taken
by the bank and payment gateway after the refund is initiated.
13 B) Service: We endeavour to process your refunds within 7 business days from the date of receipt
of request. However, the refund is subject to the transaction and processing time taken by the bank
and payment gateway after the refund is initiated.